24/7 AI phone answering service for Managed Service Providers (MSPs). Manage help desk intake, prioritize critical network outages, and book sales consultations while your engineers focus on resolving tickets.
Built for Up-time
Provide immediate support at any hour. Our AI can gather initial ticket data (name, company, issue description) before an engineer ever touches the call.
Identify high-priority keywords (Server down, Internet out, Security breach) and escalate these calls via urgent SMS or paging to your on-call team.
Integrates with your calendar to book discovery calls for new client onboarding or project scoping (e.g., cloud migrations).
Instantly answer questions about how to submit a ticket, where to find your remote support portal, or what your standard SLA response times are.
Stop your high-value engineers from answering basic "forgot my password" calls. Mapledial handles the front line so they can solve complex problems.
Serve bilingual Canadian clients seamlessly with support in both English and French, increasing your customer satisfaction scores (CSAT).
Industry Challenges
Small MSPs often struggle with 24/7 coverage. Mapledial provides a professional voice at 2 AM for a fraction of the cost of an overnight team.
Engineers lose 20 minutes of focus every time they answer a non-urgent call. Mapledial filters those distractions, protecting their productivity.
In a competitive IT market, the first MSP to answer a new inquiry often wins the contract. Mapledial ensures you never miss a sales call.
Real-World Solutions
The Situation: A client calls at 9 PM on Saturday because their office server
is unreachable.
How Mapledial Helps: AI identifies the "Server Down" keyword, captures the
specific server name, and escalates to the senior on-call engineer via a high-priority
alert.
Result: Issue identified and technician moving before the client even finishes
explaining.
The Situation: An end-user calls during your morning project stand-up because
they are locked out of their local machine.
How Mapledial Helps: AI captures the user's details, creates a ticket in your
PSA (e.g., ConnectWise, Autotask), and directs them to the self-service reset portal if
applicable.
Result: Ticket created and user assisted without interrupting your team's
meeting.
The Situation: A business owner calls to ask about your managed security bundle
while you're at a client site for a hardware install.
How Mapledial Helps: AI provides high-level pricing, explains your onboarding
process, and books a 30-minute Zoom consultation for tomorrow.
Result: $2,000/month MRR lead captured and scheduled while you were hands-on
with hardware.
Join MSPs across Canada who are protecting their engineer time while Mapledial handles the calls.
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