🍁 The New ERA of Customer Service

AI + Human Hybrid Receptionist

Powered by the most sophisticated LLMs with ultra-low latency. A human agent is always ready to take over when needed. Custom instructions tailored to your business. Support accessible whenever you need us.

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Why Choose Mapledial

The Best of Both Worlds

Get the best price with a hybrid system while maintaining impeccable service quality: AI handles routine requests instantly, while high value calls are seamlessly passed to trained agents. If a customer is frustrated with AI, they're immediately redirected to a human agent.

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Appointment Confirmation

Automated appointment confirmations reduce no-shows and keep your schedule running smoothly. Our system sends timely reminders to your clients.

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Appointment Booking

Let customers book appointments 24/7. Our AI handles the entire scheduling process with seamless integration into your calendar system.

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Ultra-Low Latency

Conversations feel natural with our cutting-edge LLM technology. Response times are so fast, callers won't believe they're talking to AI.

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Human Backup

A live agent is always available to take over. If the AI can't handle a request or a caller prefers human interaction, we seamlessly transfer the call.

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Custom Instructions

Our onboarding team creates tailored call playbooks specific to your business needs, ensuring every interaction aligns with your brand.

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Accessible Support

Our support team is always by your side. Get help when you need it with responsive, knowledgeable assistance.

Everything You Need to Succeed

24/7 Coverage with Live Agents Available
Location-Specific Greetings, Playbooks and Directories
Centralized Call Logs and Performance Reporting
Extensive Lead Capture and Qualification
Done-for-You CRM and Software Integrations
Lower Operational Costs vs. Human Receptionists
Simplified Oversight for Corporate Teams
Scales Instantly with Customer Demand
24/7 Coverage with Live Agents Available
Location-Specific Greetings, Playbooks and Directories
Centralized Call Logs and Performance Reporting
Extensive Lead Capture and Qualification
Done-for-You CRM and Software Integrations
Lower Operational Costs vs. Human Receptionists
Simplified Oversight for Corporate Teams
Scales Instantly with Customer Demand

Simple Setup

How It Works

Get started in three easy steps

1

Provide Your Business Information

Tell us about your business, define your hours (including split shifts and holidays), and share your preferences.

2

Forward Your Calls

Transfer your calls to a dedicated number we provide for you. It's that simple.

3

We're Ready to Answer

That's it! We're ready to handle your calls professionally, 24/7, with AI and human support.

Speak Your Language

Multilingual Support

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English

Native-level fluency with Canadian business terminology and cultural context. Perfect for serving English-speaking customers across all regions.

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FranΓ§ais

Authentic QuΓ©bΓ©cois French with proper pronunciation and business etiquette. Ideal for Quebec businesses and French-speaking communities nationwide.

30 Languages Supported

We support 30 languages to ensure that all your customers get the proper answers. Fluent in Canada's most spoken languages and ready to serve diverse communities across the country.

Industries We Serve

Where We Excel

Specialized solutions for your industry