24/7 AI phone answering service for HVAC contractors. Handle emergency furnace failures, book routine AC maintenance, and manage your dispatch schedule while you're in the field or on a roof.
Built for Comfort
Furnaces fail at 3 AM. Our AI identifies emergency calls (no heat in winter) and can escalate to your on-call technician immediately.
Integrates with your field service software (ServiceTitan, Housecall Pro) to book maintenance calls and repairs in real-time.
Our AI asks the right questions: What's the error code? Is it a furnace or heat pump? How old is the unit? Prepare your tech before they arrive.
Answer immediate questions about diagnostic fees, labor rates, and whether your business handles specific brands like Trane or Carrier.
No more answering calls while balancing on a ladder or in a cramped crawlspace. Mapledial handles the office while you handle the equipment.
Professional assistance in both English and French, ensuring every Canadian homeowner gets the help they need.
Industry Challenges
During the first cold snap or heatwave, phone volume can increase 500%. Mapledial scales instantly, ensuring you don't miss a single repair lead.
If an emergency caller hits a voicemail, they're gone. Mapledial answers instantly, providing a human-like response that keeps them from calling the competitor.
Vague messages like "my AC is broken" aren't helpful. Our AI ensures full contact info, model types, and symptom lists are logged for every call.
Real-World Solutions
The Situation: A family calls at 2 AM in January because their furnace stopped
blowing warm air.
How Mapledial Helps: AI identifies the emergency, checks your on-call schedule,
and sends an urgent notification to the technician's phone with the address and
symptoms.
Result: Life-critical repair dispatched in minutes without a dispatcher.
The Situation: You run a marketing campaign for $99 AC tune-ups. Your phone
rings non-stop.
How Mapledial Helps: AI handles all incoming calls, explains the tune-up scope,
and schedules 20 bookings into your gaps for the next week.
Result: Thousands in revenue secured without hiring temporary office help.
The Situation: A customer calls to ask if you have a specific filter size for
an obscure 20-year-old unit.
How Mapledial Helps: AI checks your inventory list or manufacturer policy and
informs the customer or schedules a visit if they need a broader system check.
Result: Efficient communication that saves your techs from chasing down
dead-end parts inquiries.
Join HVAC professionals across Canada who are building their business with Mapledial.
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