24/7 AI phone answering service for auto repair shops. Handle service requests, oil change bookings, and emergency towing coordination while your team focuses on the vehicles.
Built for Garages
Car trouble doesn't take a lunch break. Our AI answers every call, day or night, ensuring urgent situations are addressed immediately.
Integrates with your shop management system to book diagnostic appointments, oil changes, and inspections directly.
Our AI captures vehicle Y/M/M, VIN info (if available), and detailed symptoms so your advisors are prepared before the car arrives.
Differentiate between routine maintenance and vehicle-down emergencies. Prioritize urgent repairs to maximize your most profitable work.
Let AI handle the "how much for an oil change" and "is my car ready" calls, allowing your advisors to focus on high-touch customer service.
A clear, helpful response builds confidence with new customers who might otherwise call the nearest franchise dealership.
Industry Challenges
When a car breaks down, the first shop to answer the phone gets the job. If you're busy or closed, that's a $1,000+ repair gone to the shop down the street.
Updating customers on their vehicle status takes up to 2 hours of a service advisor's day. Mapledial can check status in your system and update the client automatically.
Our AI handles appointment reminders and confirmations via voice or SMS, keeping your bays full and your technicians productive.
Real-World Solutions
The Situation: A regular client's car won't start at 7 AM on a Tuesday.
How Mapledial Helps: AI answers immediately, recognizes the client, logs the
symptom, and tells them they can have the car towed in immediately.
Result: Job secured before your shop even opens.
The Situation: A new customer calls about a dashboard light.
How Mapledial Helps: AI asks about the light color (red/amber), vehicle
behavior, and books a diagnostic scan for the following morning.
Result: Correct labor time assigned and customer feels taken care of.
The Situation: A local business fleet manager calls to schedule 3 oil
changes.
How Mapledial Helps: AI identifies the fleet account, pulls vehicle info, and
blocks out the appropriate time slots.
Result: High-value fleet relationship managed with zero manual effort.
Join garages across Canada who never miss a repair job or a maintenance booking.
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