24/7 AI phone answering service for courier and logistics companies. Handle pickup requests, provide real-time tracking updates, and manage dispatch overflow while your drivers are on the road.
Built for Logistics
Logistics never sleep. Our AI handles incoming calls for pickups, delivery status, and address corrections at any time of day or night.
Integrates with your tracking system to provide customers with instant updates on their shipment location and estimated delivery time.
Our AI collects essential pickup details: address, package dimensions, weight, and urgency, automatically flagging high-priority or same-day requests.
Provide immediate pricing estimates for standard delivery zones and weight tiers without human intervention.
Identify calls from your drivers and route them to the correct internal contact or provide them with gate codes and delivery instructions.
Deliver professional service in English and French, catering to Canada's nationwide shipping needs and diverse client base.
Industry Challenges
Between 8 AM and 10 AM, dispatchers are often overwhelmed. Missing these calls means lost daily route revenue. Mapledial captures every request.
60% of logistics calls are simple "where is my package" inquiries. These waste dispatcher time that should be spent on route optimization.
When a delivery fails (incorrect address, gate code needed), immediate communication is key. Mapledial handles the call and contacts the driver or customer.
Real-World Solutions
The Situation: A medical lab calls at 11:30 AM for an urgent same-day pickup of
sensitive samples.
How Mapledial Helps: AI identifies the "Emergency" and "Medical" keywords,
confirms current driver proximity (if integrated), and sends an immediate alert to the
dispatcher.
Result: Urgent pickup scheduled and driver notified within 60 seconds.
The Situation: A customer calls on a Saturday night to check the status of a
late Friday shipment.
How Mapledial Helps: AI asks for the tracking number, pulls the live status
from your API, and informs the customer their package is at the hub for Monday delivery.
Result: Customer satisfied without any employee working over the weekend.
The Situation: A customer realized they provided the wrong suite number for a
delivery in progress.
How Mapledial Helps: AI captures the caller's identity, the tracking number,
and the corrected suite number, then updates the electronic manifest for the driver.
Result: Delivery successful on the first attempt, saving fuel and time.
Join transport companies across Canada who never miss a pickup or a tracking inquiry.
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